Robyn Fernandez is a dedicated CS leader with a passion for delivering strategic and scalable solutions for overall customer success. She excels in translating data into actionable insights and is known for building deep customer relationships while actively managing internal and customer teams. Robyn thrives on being an agent of positive change and enjoys consulting and mentoring others to help them reach their full potential.
Her expertise is in building CS programs, process improvement, coaching, operations and change management. Her career highlights include roles at Totango, where she managed and partnered with all segments of customers, ensuring customer lifetime value by aligning solutions with strategic goals.
Robyn also has experience working with LinkedIn, where she served as a Strategic Customer Success Consultant, guiding LinkedIn's strategic customers to success through the Talent Solutions Platform. She consulted with enterprise level clients, implemented solutions, and transformed recruiting processes.
Outside of work, Robyn enjoys traveling, attending professional sporting events, reading, and participating in friendly trivia contests.